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Developer Support

Updated May 29, 2026, 12:30 PM

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Developer Support

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💡 Developer Support

Whether you’re building advanced dApps using ChainGPT’s AI SDKs, automating Web3 workflows, or just starting your first API call — we’re here to support you. Our tools are designed for scalability, but our support is built for personal connection and rapid problem-solving.

From B2B integrations to individual projects, we offer multiple support channels tailored to your needs.

Here’s how to get help when you need it:

🧠 Help Center (Email Support)

Start here. Our Help Center is packed with documentation, FAQs, and guides to help you build faster.

  • 📘 API & SDK FAQ Section
  • 🛠️ Troubleshooting articles and best practices
  • 📩 Email-based ticket submission via Help Center

⏱️ Response time: Within 1 business day (our goal is under 4 hours)

💼 Best for: Technical deep-dives, account-specific issues, and B2B inquiries.

🎟️ Discord Support (Ticket-Based)

Prefer a more interactive approach? We’ve set up a dedicated ticketing system in our Discord where you can speak directly with the ChainGPT team.

  • ✅ Get help with API integration or SDK setup
  • 🧪 Report bugs or unusual behavior
  • 💬 Discuss advanced implementation questions

🔗 Open a Support Ticket on Discord

⏱️ Response time: Within 1 business day (our goal is under 4 hours)

🧑‍💻 Tickets that are opened our automatically routed to our support team — you’re not shouting into the void.

📲 Telegram Channels

Looking for community support or news? Our Telegram channels are the place to connect and stay informed.

⚠️ For technical support, we recommend starting with Discord, the Help Center, or the Telegram Live Chat Bot — all of which route directly to our support team.

🧩 Recommended Support Flow

To get the fastest and most effective help:

  1. Start with the Help Center — most questions are answered there.
  2. Use the Telegram Support Bot for live chat connected to our help desk.
  3. Open a ticket on Discord if you need more hands-on or follow-up help.
  4. Use the Help Center email support for account-specific or private inquiries.
  5. Join the Community Chat to connect with other builders and users.
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