I get "WHITELIST NOT APPLIED — You did not apply for this pool's whitelist" but I'm sure I registered. What's wrong?

'WHITELIST NOT APPLIED' means the system has no record of an on-time whitelist registration for that pool. Whitelists are not added manually by admins — you must complete the whitelist registration before the deadline, during the open whitelist window.

Unfortunately a missed or late registration cannot be added after the fact. For future sales, make sure to register during the whitelist period (watch the Pad page + announcements for timing).

Still need help? Contact support.