"Saleium FAQ: common questions about the self-serve token tooling platform"

Updated Jun 21, 2026, 09:46 AM

This FAQ answers the most common questions about Saleium: what it is, how accounts and plans work, what each product does, and how to reach support.

Who this is for: Both project operators who deploy token tooling and participants who interact with a deployed sale, pool, or airdrop.

What is Saleium?

Saleium is a self-serve SaaS platform that lets any project run its own token tooling under its own brand and domain, powered by ChainGPT Pad. Think of it as the Stripe or Shopify for token distribution. The dashboard is at https://saleium.io and offers four products: Token Sale, Staking, Vesting, and Airdrop.

Is Saleium custodial? Does it hold my funds or tokens?

No. On the self-serve route, Saleium is non-custodial. You deploy your own smart contracts from your own wallet and you own them. Saleium never takes custody of your funds or tokens. Saleium will never ask for your seed phrase, recovery phrase, or private key.

How do I get started?

Go to https://saleium.io and connect your wallet.
Pick a chain.
Fill out a short wizard for the product you want.
Deploy from your own wallet, paying network gas.

The deploy flow shows phases (drafting, deploying, recording, done), then a "Deployed" card with your new contract address and next steps.

Which blockchains does Saleium support?

The live chains shown in the in-app chain selector are BNB Chain (56), Polygon (137), Base (8453), Arbitrum (42161), and Avalanche (43114). Always check the in-app chain selector for the current live list rather than memorizing it.

How do I create an account?

Your wallet is your identity and first login factor. On first login you complete a short registration: first and last name, an email you verify, and optional project, website, Telegram, team size, and interests. Returning users go straight to login.

How do I secure my account?

Go to Settings -> Security. You can add 2FA with an authenticator app (TOTP) and passkeys (WebAuthn, Face ID, fingerprint, or a security key). You receive 10 one-time recovery codes. Save them, because they are your backup if you lose your 2FA device or passkey. Sensitive actions may trigger a step-up re-verification.

What are the plans and what does each cost?

On the Plans & Billing page: Free $0, Growth $99/mo, Pro $499/mo, Business $999/mo, and Enterprise (custom, "Book a call"). Annual billing saves 33%. You upgrade in-app via Stripe checkout for Growth, Pro, and Business. If online checkout is not available you will be told to contact [email protected]. For Enterprise or custom terms, book a call at https://saleium.io/enterprise.

What does a plan change?

A plan controls which products you can deploy, how many instances, the raise cap per sale, recipients per airdrop and per vesting strategy, your platform-fee discount, and whether the "Powered by Saleium" watermark is removed. Free is Airdrop-only (1 airdrop, up to 100 recipients, watermark on). Growth unlocks all four products and removes the watermark. Pro and Business raise the limits, and Enterprise offers custom or unlimited limits with bespoke fee terms. These are plan limits, not on-chain caps.

What is the platform fee?

The fee depends on the product, and the Plans & Billing page is the source of truth for your exact per-plan rate. The concrete numbers:

Token Sale: the platform fee is 15% of a successful raise. The project pays it, taken from the raised funds when the project withdraws them. It does not reduce a contributor's token allocation. A project may add its own markup on top, up to 10%, which the project keeps and is also taken from the raise, so a contributor may see up to about 25% taken from the raise if a project sets the maximum markup. If a sale fails or times out, the contributor pays a 5% refund fee, deducted from their refund. A higher plan lowers the platform fee.
Staking: the platform fee is 5% of rewards, taken from reward payouts. Your plan lowers it: Growth 4.75%, Pro 4.5%, Business 3.75%.
Vesting: 1% of the tokens is taken when the project funds the vesting pool, charged on each funding. When a beneficiary claims, they pay a small per-claim fee in the network's gas token, about $1 worth or the claim's gas cost, whichever is higher.
Airdrop: no platform fee. You pay only network gas.

Your plan's fee discount lowers your platform fees (Growth 5%, Pro 10%, Business 25% off, Free 0%). Every fee is stamped immutably at deploy: the platform can never raise it later, and your plan can only lower it. See the Plans & Billing page for the exact rate on your plan.

What does the Token Sale product do?

It runs a fixed-price public token sale (IDO/ICO) on a chain you choose, embeddable on your own website. The project sets a rate per accepted currency (how many sale tokens you get for 1 unit of that currency), and a sale can accept several currencies, including the chain's native coin, each with its own rate. Your allocation is simply the amount you contribute multiplied by that rate, fixed at the moment you contribute. There is no oversubscription, no pro-rata scaling, and no on-chain raise cap. Everyone who contributes during the open window receives exactly their full allocation.

The lifecycle is: contribute during the open-to-close window, the project finalizes after close, then each contributor claims their full allocation in one transaction. Finalize requires the pool to already hold enough sale tokens to cover every allocation, so a finalized sale can never run short on claims. If the project does not finalize within roughly a day (a grace window) after close, anyone can finalize a solvent sale, so a successful sale cannot be stranded. The sale itself does not vest tokens. If a project wants to vest the sold tokens on a schedule, it uses the separate Saleium Vesting product.

Refunds exist only for a failed sale: if the project cancels the sale, or the sale times out (is never finalized within the grace window after close), every contributor can refund their full contribution, minus a 5% refund fee in the current model. There is no excess refund and no configurable refund window on a successful sale. Either way a contributor can always exit: claim if the sale succeeds, refund if it is canceled or times out. When the project withdraws the raised funds, the platform fee (and any project markup) is taken first, before the project receives anything. Finalize, cancel, and withdraw are restricted to the project's wallet.

Does Saleium use oversubscription or pro-rata allocation?

Not on the saleium.io self-serve platform. There a sale is fixed price: your allocation is your contribution multiplied by the rate, with no oversubscription, no pro-rata scaling, and no excess refunds. ChainGPT does also offer a separate, older embeddable Saleium token-sale widget at pad.chaingpt.org/saleium, powered by ChainGPT Pad's subscription sale, which does use oversubscription with pro-rata allocation and excess refunds. The two products share the Saleium name but work differently. This documentation covers the saleium.io platform; for the older widget, follow its own page.

What does the Staking product do?

It creates fixed-APR staking pools with escrowed rewards, embeddable on your site, available on every paid plan (Growth and up, not on Free). After you deploy, fund the pool's reward budget, because rewards are escrowed and paid from it. If it runs low, reward claims can fail, so keep it funded.

What does the Vesting product do?

It provides linear vesting with an optional cliff and a branded claim portal. The pool deploys empty. Afterward you fund it and add your beneficiaries and their allocations (each beneficiary's address, amount, and schedule). Beneficiaries then claim their unlocked tokens over time on the claim page.

What does the Airdrop product do?

It sends a token or the native coin to many wallets, and it is available on every plan including Free (1 campaign, up to 100 recipients). There are two modes: Instant send (MultiSender) pushes tokens to everyone now, and Claim page (Merkle) deploys a claim contract you fund once where recipients claim their own share and pay their own gas. There is no platform fee for airdrops. You pay only network gas.

Can I run a fully managed sale or Mirror Mode?

A fully ChainGPT-managed route and Mirror Mode (running a ChainGPT Pad sale and a self-hosted Saleium sale at the same time) are part of the Saleium offering, but they are arranged with the ChainGPT team. They are not a toggle inside the self-serve wizard. To set either up, contact the ChainGPT team at [email protected] or book a call at https://saleium.io/enterprise.

How do participants interact with what I deploy?

Each product has a hosted public page and can be embedded via Embed Studio. Participants connect a wallet to the page or widget, then contribute to a sale, stake and claim rewards on a pool, claim vested tokens over time, or claim an airdrop share.

Common issues

Reward claims failing on a staking pool: the reward budget is likely low. Fund the pool so escrowed rewards can pay out.
A vesting pool shows no claimable tokens: confirm the pool was funded and that beneficiary allocations were added after deploy. The pool deploys empty.
An instant airdrop stopped midway: the already-sent batches were paid. Remove those recipients before retrying so you do not pay them twice.
Someone asked for your seed phrase or private key: that is a scammer. Saleium and ChainGPT will never ask for it.

How do I contact support?

Email [email protected]. For enterprise or custom terms, book a call at https://saleium.io/enterprise. When you contact support, include your wallet address, the chain, the product and instance or contract address, what you expected versus what happened, and a screenshot or transaction link.