ChainGPTChainGPTHelp Center

"Saleium troubleshooting: fixing wallet, deploy, embed, and airdrop problems"

Updated Jun 21, 2026, 09:47 AM

Most Saleium problems come down to a wrong network, not enough gas to cover the transaction, a plan that does not include the product you are trying to deploy, an embed that is not allowlisted on your site, or a partial airdrop send, and this article walks through each fix.

Who this is for: Both project operators who deploy and manage products, and participants who buy, stake, vest, or claim on a Saleium page or widget.

My wallet is connected but nothing works (wallet or network mismatch)

Your wallet is your identity and your first login factor on Saleium, so a connection or network problem blocks everything else.

  1. Open https://saleium.io and confirm your wallet is connected (the right wallet account, if you hold several).
  2. Check the in-app chain selector and make sure your wallet is on the same chain the product lives on. Saleium runs on multiple chains (for example BNB Chain, Polygon, Base, Arbitrum, and Avalanche). Always trust the in-app chain selector for the current live list rather than memory.
  3. If you are on the wrong network, switch your wallet to the chain shown for that product, then reload the page.
  4. If you are a returning user and login fails, complete any step-up re-verification your account prompts for. Sensitive actions can trigger a re-check.

Saleium will never ask for your seed phrase, recovery phrase, or private key. Anyone who does is a scammer.

My transaction failed or says underfunded gas

Every deploy and every on-chain action is sent from your own wallet, and you pay the network gas.

  1. Confirm you hold enough of the chain's native coin (for example BNB on BNB Chain, MATIC on Polygon) to cover gas. "Underfunded" almost always means too little native coin, not a Saleium error.
  2. For an ERC-20 airdrop, remember the first transaction is an approval for the total amount, and each batched send after it costs gas too. Fund for all of them.
  3. If a transaction was rejected in your wallet, simply retry and approve it.
  4. If a staking reward claim fails, the pool's escrowed reward budget may have run low. Operators must keep that budget funded. Participants should report it to the project running the pool.

I cannot deploy a product (plan or locked)

What you can deploy depends on your plan.

  1. Token Sale, Staking, and Vesting are gated to Growth and higher plans. They are not available on Free.
  2. Airdrop is open on every plan, including Free (Free allows 1 campaign, up to 100 recipients).
  3. If an airdrop says you exceeded the recipient cap, that is your plan's per-campaign limit. The app prompts an upgrade. These are plan limits, not on-chain caps.
  4. Check Plans and Billing on the dashboard to confirm your current plan. Your plan also lowers your platform fees: Growth takes 5% off, Pro 10% off, and Business 25% off (Free gets no discount). The Plans and Billing page shows the exact rates for your plan.

Want a fully ChainGPT-managed sale, or Mirror Mode (a ChainGPT Pad sale and a self-hosted Saleium sale at the same time)? Those are not self-serve toggles. Contact the ChainGPT team to arrange them.

My embed is not loading on my website (allowlist)

If a Saleium widget shows up blank or refuses to load on your site, it is almost always a domain allowlist issue.

  1. Open Embed Studio and confirm you generated the embed for the correct product instance and contract address.
  2. Make sure the exact domain where you are embedding is allowlisted for that embed.
  3. As a fast check, open the product's hosted public page directly (for example a sale page at https://saleium.io/sale/{chainId}/{saleAddress}, a stake page at https://saleium.io/stake/{chainId}/{poolAddress}, a vesting page at https://saleium.io/vest/{chainId}/{poolAddress}, or an airdrop claim page at https://saleium.io/airdrop/{chainId}/{distributorAddress}). If the hosted page works but the embed does not, the problem is the allowlist or the embed snippet, not the contract.

My airdrop only partially sent

Instant sends (MultiSender) are auto-batched into multiple transactions for large drops, and you pay network gas per recipient. The in-app preview shows the batch count for your specific send, and that count is the source of truth.

  1. If a batched instant send fails midway, the batches that already went out were paid. That is final on-chain.
  2. Before you retry, remove the recipients who already received their tokens from your list. Otherwise you will pay them a second time.
  3. A preview shows recipient count, total, and batch count before you send, so review it each time.
  4. For very large drops, consider the claim page (Merkle) mode instead. You fund a claim contract once and recipients claim their own share and pay their own gas (ERC-20 only; the native coin cannot use claim mode).

Airdrops have no platform fee. You pay only network gas.

A note on fees (so you are not surprised)

Every fee is stamped immutably at deploy. The platform can never raise it later, and a higher plan can only lower it. Here are the concrete numbers per product.

Token Sale. The platform fee is 15% of a successful raise. The project pays it, taken from the raised funds when the project withdraws them. It does not reduce a contributor's token allocation. A project may also add its own markup of up to 10% on top, which the project keeps and which also comes out of the raise, so a contributor may see up to about 25% taken from the raise if a project sets the maximum markup. If a sale fails or times out, the refund fee is 5%, paid by the contributor and deducted from their refund. Your plan's fee discount lowers the 15% platform fee.

Staking. The platform fee is 5% of rewards, taken from reward payouts. Your plan lowers it: Growth 4.75%, Pro 4.5%, Business 3.75%.

Vesting. 1% of the tokens is taken when the project funds the vesting pool, charged on each funding. When a beneficiary claims, they also pay a small per-claim fee in the network's gas token, about $1 worth or the claim's gas cost, whichever is higher.

Airdrop. No platform fee. You pay only network gas.

The Plans and Billing page is the source of truth and shows the exact rates for your plan, so check there for your exact number.

Where do I escalate?

If you have worked through the steps above and are still stuck, contact support at [email protected]. For enterprise or custom terms, book a call at https://saleium.io/enterprise.

Include these so support can help fast:

  1. Your wallet address.
  2. The chain.
  3. The product and the instance or contract address.
  4. What you expected versus what actually happened.
  5. A screenshot or transaction link.

Saleium and ChainGPT will never ask for your seed phrase, recovery phrase, or private key.

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